Expert in Sales | CS Support | Appt. Setting | E-Commerce | Email/Chat
Negros Occidental
Hi there! My name is Mary, and I’m excited to share a bit about myself! 😊 With over ten years as a versatile VA, I've loved every part of this journey. My expertise is in Sales, Customer Service, and Appointment Setting, helping clients meet their goals and streamline processes. I'm passionate about connecting with customers, whether it’s building relationships in sales, creating loyal clients in customer service, or organizing schedules as an appointment setter. I’ve also got solid experience in E-Commerce support, managing everything from customer inquiries to shipping and billing to keep things running smoothly. On a personal note, I’m a proud single mom of two, and balancing life’s demands has made me resilient, focused, and even more driven. My kids are my world and my motivation to bring my best self every day. I’m passionate, dedicated, and excited to bring my skills and positive energy to your team. Thanks for taking the time to get to know me. Looking forward to connecting soon. Cheers! 😊
Nature Baby, freelance
Dec 2025 to Sep 2026
https://www.naturebaby.co.nz Provided warm, thoughtful customer support to mums and families, assisting with orders, returns, refunds, product inquiries, and shipping concerns for baby and maternity essentials. Managed Zendesk, Shopify, OnTempo, Extensive, and Online Distribution while coordinating with internal teams to ensure quick resolutions and a smooth, caring shopping experience.
Hometown Cash Offers, freelance
Aug 2025 to Apr 2026
https://hometowncashoffers.com Managed all inbound leads (new and existing), qualified prospects, and booked appointments for the Acquisition Manager through calendar scheduling and live transfers. Conducted high-volume outreach of up to 100 calls daily, consistently setting 2–7 qualified appointments per day, while hitting my quota of 40 booked appointments a month. Ensured efficient lead management, accurate CRM updates, and a smooth handoff to drive conversion and support sales growth.
Wield VR, freelance
Jul 2025 to Aug 2026
https://wieldvr.com Provided friendly, multichannel customer support through phone, Gorgias, Shopify, SMS, and social media, handling orders, returns, refunds, shipping concerns, and product inquiries. Managed customer issues from start to finish while coordinating with internal teams to ensure timely resolutions and a positive customer experience.
Traliant, LLC., freelance
Mar 2025 to Aug 2025
https://www.traliant.com At Traliant, I deliver email and live chat support, guiding new students and employees through onboarding and helping them access and navigate their training courses.
Koss & Rior Design, freelance
Aug 2024 to Jan 2025
https://kossdesign.com | https://riordesign.eu As an E-commerce Customer Support Specialist at Koss & Rior Design, I delivered excellent email and live chat support, resolved billing issues, managed orders and shipments, updated listings, and coordinated with suppliers for smooth operations.
YardReach LLC., freelance
Jun 2024 to Feb 2025
https://yardreach.com As a Business Development Representative at YardReach, LLC, I connected outdoor living companies nationwide with qualified leads, providing appointment-setting services for hardscaping, landscaping, and related projects.
The Beard Club, freelance
Oct 2023 to Mar 2024
https://thebeardclub.com At The Beard Club, I managed 50-100 daily tickets via Gorgias, resolving email and text inquiries efficiently. Leveraging Recharge, Shopify, and Pitney Bowes, I delivered quick solutions and ensured a seamless customer experience through clear, professional communication.
Your Home Sold Guaranteed Realty, freelance
Feb 2023 to Sep 2023
https://yourhomesoldguaranteedrealtynys.com As an Inside Sales Agent & Communications Manager, I converted inquiries into qualified leads, managed client communications, scheduled appointments, and nurtured relationships to drive sales growth.
Healthcare Entrepreneur Academy, freelance
Jan 2022 to Jan 2023
https://healthcareboss.org Boosted student enrollment at The Healthcare Entrepreneur Academy by handling inquiries, scheduling sales calls, and delivering persuasive guidance. Streamlined processes with GHL, ASANA, CODA, Slack, and Microsoft tools to ensure a smooth, supportive experience.
Bay Area Pro Cleaning & Maidly, Inc., full_time
Nov 2015 to May 2024
https://shorturl.at/ModjG | https://maidly.com Customer Service Manager & Sales Specialist skilled in building strong client relationships, converting leads, managing calls and bookings, and resolving issues to boost sales and customer satisfaction.