Documentation Specialist | Underwriter
Metro Manila, Pateros, Philippines
Detail-oriented Administrative and Back Office Professional with 8+ years of experience in document review, records verification, compliance monitoring, data management, and client support. Proven ability to handle confidential information, maintain accurate documentation, conduct investigations and verifications, and support high-volume operations while meeting strict deadlines. Skilled in case file management, data entry, records maintenance, compliance procedures, and cross-functional coordination.
Cash Express Philippines, full_time
Jul 2023 to May 2026
Reviewed and processed high-volume applications while ensuring compliance with internal policies, regulatory requirements, and service-level agreements. Conducted detailed document reviews, identity verification, and background investigations to validate customer information and supporting records. Maintained accurate case files and electronic records while handling confidential information with a high degree of discretion. Investigated discrepancies, resolved documentation issues, and coordinated with stakeholders to facilitate timely case resolution. Prepared assessment findings and recommendations based on established guidelines, risk indicators, and supporting documentation
Digido Finance Corporation, full_time
Oct 2021 to Jul 2023
Performed employment, business, banking, and reference verifications through research, database review, and direct communication. Documented findings and maintained accurate verification records to support operational and compliance requirements. Investigated inconsistencies and validated information obtained from multiple sources. Managed confidential data while ensuring adherence to company policies and security standards. Collaborated with internal teams to facilitate accurate and timely case processing
Admerex Solutions Inc., full_time
Apr 2021 to Oct 2021
Verified customer applications and supporting documents to ensure accuracy, completeness, and compliance with company requirements. Maintained and updated records in Salesforce and internal databases, ensuring data integrity and accurate reporting. Coordinated with internal teams to resolve documentation deficiencies and support efficient processing workflows. Generated daily and monthly reports, monitored application status, and maintained operational tracking systems. Handled confidential customer information while adhering to data privacy and compliance standards.
AEON Credit Service Philippines, Inc. |, full_time
Oct 2019 to Mar 2021
Evaluated loan applications and supporting documentation to determine eligibility and compliance with lending guidelines. Conducted customer, employment, and reference verifications to validate information and mitigate risk. Investigated discrepancies and identified potential fraud indicators through detailed document review. Maintained accurate records and prepared recommendations to support approval or decline decisions. Ensured timely processing while meeting quality, compliance, and turnaround-time requirements.
JCD Info Search & General Services (UCPB), full_time
Jun 2017 to Oct 2019
Reviewed applications and supporting documents to verify customer identity, eligibility, and record accuracy. Conducted customer interviews and verification calls to validate information and resolve discrepancies. Maintained detailed records of verification activities, application status, and customer interactions. Identified and escalated potentially fraudulent or incomplete applications for further review. Supported efficient case processing through accurate documentation, follow-up activities, and database management.