CSR | Virtual and Admin Assistant| Back Office Support Expert
Cebu
Administrative and Customer Support Professional with over 5 years of experience delivering multi-channel service, technical troubleshooting, and back-offi ce operations. Proven track record of increasing operational productivity by 20% while maintaining high accuracy in CRM management, data research, and client communications. Skilled in adapting quickly to complex workfl ows and leveraging technical expertise to resolve issues effi ciently.
EXL Philippines, full_time
Sep 2025 to Present
• Provide support to shareholders regarding their fi nancial status and investment fund updates while ensuring clear and professional communication. • Handle customer inquiries by applying strong communication and analytical skills to understand concerns and provide appropriate solutions. • Follow established processes and procedures when handling account-related concerns and sensitive customer information. • Maintain a customer-focused
TDCX Inc., full_time
Jun 2024 to Jun 2025
• Provided technical support for consumer devices and helped customers resolve product-related issues. • Diagnosed technical concerns and guided customers through troubleshooting steps. • Applied analytical and problem-solving skills to identify appropriate solutions. • Achieved approximately 90% customer satisfaction based on post-interaction feedback. • Explained technical solutions in a clear and user-friendly manner. • Documented customer concerns and resolutions accurately.
Foundever, full_time
May 2021 to Jul 2024
telecommunications account. • Processed service-related requests, maintained documentation, and supported internal operational workfl ows. • Conducted customer follow-ups and remote troubleshooting, helping reduce unnecessary technician dispatches. • Collaborated with internal teams to support effi cient processes and improve service quality. • Provided virtual assistance and data research to support operational and team requirements. • Improved productivity by about 20% year over year through effective workload management and task prioritization.
Online Job Platform, freelance
Jul 2020 to May 2021
• Researched and compiled tax deed sale property listings across multiple U.S. counties. • Maintained organized databases containing auction information and county contact details. • Conducted detailed online research to gather accurate property and tax-related information. • Contacted county offi ces through phone and email to obtain information unavailable online. • Managed research data and administrative
Teleperformance |, full_time
Sep 2018 to Jun 2020
• Assisted customers with product and service inquiries. • Processed orders and provided updates regarding customer requests. • Resolved customer complaints, returns, cancellations, and related concerns. • Provided empathetic and attentive customer service. • Ensured accurate and professional handling of customer interactions.
Pilmico Foods Corporation |, internship
Feb 2018 to Jun 2018
• Supported documentation processes and ensured materials followed established quality standards. • Updated manuals and prepared regulatory documents for internal use. • Assisted with maintaining organized and accurate documentation.
Online Job Platform, freelance
Feb 2018 to Sep 2018
Managed data entry for property listings and client records with accuracy and attention to detail. • Uploaded and maintained property information, photos, and descriptions on company websites and third-party listing platforms. • Coordinated listing updates to ensure property availability, pricing, and information remained current. • Provided administrative support to real estate agents, including preparing