Operational Virtual Assistant/ CSR/ Trainer
Davao del Sur
Hi! I’m a Virtual Assistant with around 3 years of experience in customer service, e-commerce, logistics, booking and reservations, and administrative support. My background has taught me how to manage customer inquiries, process orders and refunds, track shipments, coordinate with suppliers, maintain accurate records, and handle day-to-day operations efficiently. I also have experience in data entry, spreadsheet management, CRM tools, appointment setting, and cold calling. I’m comfortable working in fast-paced environments, handling high call volumes, and adapting to different tools and workflows. What sets me apart is my combination of customer service expertise and operational support experience. I pay close attention to detail, communicate clearly, take initiative, and focus on finding practical solutions rather than simply completing tasks. I’m also a fast learner who values reliability, organization, and building long-term working relationships. My goal is to help business owners save time, streamline their operations, and provide a better experience for their customers so they can focus on growing their business.
HOPLA, contract
Apr 2026 to May 2026
Managed end-to-end order processing, including order taking, order verification, and coordination of fulfillment. Assisted with customer inquiries regarding orders, product availability, quotations, and delivery updates. Coordinated with suppliers and relevant teams to ensure accurate order processing and timely fulfillment. Prepared and maintained invoices, quotations, spreadsheets, and other operational documents. Updated and verified customer and order information to maintain accurate records. Assisted with refunds, replacements, order discrepancies, and other customer-related concerns. Created and maintained e-commerce quotation templates and training materials to support operational processes. Supported day-to-day e-commerce operations while ensuring accuracy, organization, and customer satisfaction.
Creathink, contract
Feb 2026 to Jun 2026
Managed booking and reservation records, ensuring customer information and service details were accurate. Processed customer bookings and maintained spreadsheets containing booking details and distributor data. Performed data entry, data mapping, and validation to identify duplicate records, incorrect customer names, phone numbers, and fax numbers. Coordinated with suppliers and service providers to confirm bookings and arrange transportation and venue services. Assisted with booking modifications, cancellations, refunds, and other reservation-related concerns. Monitored booking details and coordinated with relevant teams to ensure smooth day-to-day operations. Maintained organized records and verified information to minimize errors and ensure accurate reservation processing.
Ibex, full_time
Mar 2024 to Dec 2025
- Customer Support: Assisted customers with inquiries, order concerns, and general account or product-related issues. - Order Management: Handled order-related concerns, including cancellations, refunds, replacements, discounts, and vouchers. - Shipment Tracking: Checked shipment statuses, investigated delayed or missing deliveries, and provided customers with delivery updates. - Returns and Warranty Support: Assisted customers with returns, replacements, warranty claims, and product-related concerns. - Issue Resolution: Investigated customer complaints, processed support tickets, and escalated complex cases when necessary. - Logistics Support: Helped resolve delivery issues and coordinated solutions involving customers and delivery drivers, including address-related concerns. - Customer Satisfaction: Used active listening, empathy, and clear communication to resolve concerns while following company policies and procedures. - Call Handling: Managed approximately 60–100 inbound and outbound calls daily while maintaining service quality and accuracy.