Virtual Assistant | Customer Support Rockstar
Oriental Mindoro
The success of your operation is my top priority and will do whatever I can to assist you in achieving that goal. Full-time freelancer and an independent professional with over 8 years of experience in Customer Service and Technical Support. Also an experience in outbound, sales, appointment seetings, product listing and cross-listing in multiple Ecommerce platforms like Shopify etc. I provide excellent support across a wide range of tasks, including but not limited to: • Intercom, Zendesk • CRM • Google sheet • Google docs • Excel • Google services- Gmail, Drive etc • Product research • Email •Video editing Highlighted skills: -Attention to details -Data Gathering -Fast Learner -Problem Solver -Flexible -Strong communication skills My willingness to learn has equipped me with the ability to hit the ground running and make quick evaluations of challenging situations. Client's satisfaction is my priority by providing high-quality service. I am available for both short-term and long-term projects. Please don't hesitate to contact me and we can discuss your success.
Restore Skils, full_time
Oct 2024 to Oct 2026
Help client on onboarding Skilled Nursing Facilities in US Communicate with DOR, ADOR MDS etc and assist therapist on using EMR system Help with troubleshooting, generating tickets and escalating bugs to engineers
Homeaglow, full_time
Mar 2024 to Aug 2025
Call leads and generate them to sales Book customer appointments helps with appointment changes.
Google, full_time
Sep 2019 to Mar 2025
Assist customers through phone, chat, and email with technical and Google services issues. Communicate with the team weekly for new processes and updates and create reports about performances, manage submitted feedback from customers, and update tickets and bugs with engineers. Creating workflows. Handle trouble tickets and answer supervisor calls. Was promoted twice- become part of the Tier 2 team and become Trouble User T2/ supervisor line based on the monthly scores and performances.
Alorica, full_time
Jun 2018 to Sep 2019
Handles billing issues, understanding of statements and charges, help with payments, disputes promotions, and approves credit requests. Become the top 1 performer on the site with a high number of customer satisfaction surveys and quality audited calls for consecutive months.