Dental and Healthcare specialist
Philippines
Handled incoming calls professionally, directing them appropriately while addressing caller inquiries efficiently and courteously. Provided empathetic support to patients during difficult medical situations, fostering trust and rapport. Assisted in the development of more efficient filing systems for patient records resulting in easier access to information when needed. Schedule, reschedule, verify insurance and confirm appointments for patients, coordinating with healthcare providers to ensure timely and efficient care. Served as liaison between dental providers and suppliers leading to better communication and faster resolution of any issues. Make first outbound attempts with various sources to verify new case/missing information, requesting Verification from Insurance Carriers or request other related paperwork telephonically Maintain productivity and quality EOC monitoring goals daily/monthly. Validate new case data by reviewing, correcting, deleting, or re-entering data; combining data when account information is incomplete. Phone trained CSPs with prior MedRisk Inbound call center experience will be called upon to assist with incoming calls during a time of crisis. Forward any email/fax to proper dept. Attachment documents appropriately to new/existing EOCs. Understand MedRisk's interdepartmental procedures, policies and comply with them. Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed. Complete special projects or tasks as assigned by the supervisor. Compliance with HIPPA and URAC guidelines