Customer Experience Technical Support Specialist | Digital Support
Laguna
Customer Experience and Technical Support Specialist with 5.7+ years of experience supporting international customers across digital and omnichannel channels. My experience includes live chat, phone, and email support, CRM and Salesforce usage, account management, subscription support, and technical troubleshooting for web and mobile applications. I have handled complex and high-friction customer interactions as a frontline support specialist at the highest level of support within my line of business, developing strong problem-solving, de-escalation, communication, and decision-making skills along the way. I’m comfortable working with customer accounts, creating and routing cases, reviewing account history, updating customer information and subscriptions, troubleshooting platform issues, and coordinating with other teams when additional assistance is needed. I also served as an Ad-Hoc SME, providing real-time support to teammates, assisting with complex cases, and mentoring new hires during nesting. I bring a customer-first mindset, technical curiosity, adaptability, and a strong sense of ownership to every interaction. I’m now looking to bring that same energy and experience to organizations that value excellent customer support, problem-solving, and continuous growth.
Teleperformance, full_time
Dec 2020 to Jul 2026
Managed high-volume customer communications, account inquiries, and subscription updates across email, chat, and ticketing channels. Utilized client-proprietary software and CRM tools to track complex case logs, verify tracking IDs, and audit records for accuracy. Handled end-to-end issue resolution, account updates, and de-escalations with high attention to detail. Collaborated with cross-functional teams to resolve client escalations and maintain smooth operational workflows.