Bookkeeper/Billing Specialist
Batangas
Hello! I'm Queenie, a reliable and detail-oriented administrative and customer support professional with seven years of experience in billing operations, accounts receivable, financial administration, and customer service. I have supported US-based clients in fast-paced remote environments, ensuring accuracy, efficiency, and excellent service. My experience includes handling customer inquiries, managing phone and email communications, maintaining accurate records, performing data entry, processing invoices and payments, account reconciliations, scheduling, and providing general administrative support. I am highly organized, adaptable, and capable of managing multiple tasks while consistently meeting deadlines. I am proficient in Microsoft Office, Microsoft Excel, SAP, Oracle, QuickBooks, Microsoft Dynamics, SQL, and other business applications. I quickly learn new systems and processes, allowing me to integrate seamlessly into different teams and workflows. What sets me apart is my strong work ethic, attention to detail, excellent communication skills, and commitment to delivering high-quality work. I take pride in being dependable, proactive, and dedicated to helping businesses operate smoothly while providing outstanding support to both clients and customers. I look forward to the opportunity to contribute to your team and help your business succeed.
Transparent BPO, full_time
Dec 2025 to Present
Results-driven Billing Process Specialist with experience supporting US-based clients in billing operations, accounts receivable, collections, and financial administration. Skilled in managing end-to-end billing processes, reconciling accounts, resolving payment discrepancies, and maintaining accurate financial records while ensuring compliance with service level agreements (SLAs) and internal controls. Experienced in conducting proactive collections follow-ups, handling customer billing inquiries, performing payment posting, aging analysis, suspense account reconciliation, and temporary credit monitoring. Proficient in utilizing Microsoft Dynamics, SAP, Power BI, OASIS, OMSI, SQL, Jira, and advanced Microsoft Excel to analyze data, generate reports, perform audits, and improve operational efficiency. Recognized for strong analytical and problem-solving abilities, attention to detail, excellent communication skills, and the ability to manage multiple priorities in fast-paced, remote environments. Committed to delivering accurate, efficient, and customer-focused financial and administrative support.