Customer Support | Admin Assistant | AI Automation Specialist
Metro Manila
Customer service and technical support professional with 3+ years of BPO experience supporting technical, healthcare, and travel accounts. Experienced in handling high-volume inbound inquiries, troubleshooting technical issues, resolving billing concerns, and maintaining accurate CRM documentation. Proven ability to communicate complex information clearly, meet performance KPIs, and deliver excellent customer experiences. Strong background in customer issue resolution, technical troubleshooting, escalation handling, and performance support. Seeking a Customer Service or Technical Support role where I can contribute strong communication skills, problem-solving ability, and operational support experience
Task Us, full_time
Nov 2024 to May 2026
Provided advanced technical and account support for smart-home and security systems while maintaining accurate case documentation and service records. Assisted team leadership by maintaining KPI tracking reports in Excel, monitoring team performance metrics, and distributing operational reminders to ensure service targets were met. Managed detailed customer case records within CRM systems, ensuring accurate documentation and compliance with company procedures. Communicated complex technical and billing information clearly to customers, improving issue resolution and service efficiency. Collaborated with supervisors and internal teams to escalate and resolve high-priority concerns while maintaining service quality standards
Inspiro Relia Inc., full_time
Jun 2022 to Aug 2023
Assisted customers in maximizing their travel packages by coordinating with airlines, hotels, and transfer providers to confirm inclusions and resolve discrepancies. Identified and secured alternative flight options to fit customer itineraries, minimizing disruption and enhancing travel experiences Supported itinerary amendments by liaising directly with service providers, ensuring smooth adjustments and customer satisfaction. Maintained high service standards by combining proactive communication with problem solving, resulting improved customer retention.- Recognized for turning complex travel issues into seamless solutions through persistence and attention to detail.
Teleperformance, full_time
Dec 2021 to Jun 2022
Delivered frontline support for diverse customer inquiries, ensuring clarity and professionalism in every interaction. Handled account-related concerns, billing inquiries, and service adjustments with accuracy and efficiency. Built rapport with customers by actively listening and providing personalized solutions, contributing to improved satisfaction scores. Collaborated with team members and supervisors to streamline processes, reducing call handling time while maintaining quality. Demonstrated adaptability by managing both technical and non-technical concerns across multiple client accounts.