Efficient General Virtual Assistant | Operations Admin Support
Leyte
I am a motivated and detail-oriented professional transitioning from the BPO industry into a General Virtual Assistant role, bringing a proven track record of excellence in customer service and administrative support. My background as a Customer Service Representative involved managing over 50 live chat inquiries per shift while maintaining a 95% satisfaction rating, demonstrating my ability to handle high-volume tasks with professionalism and empathy. I offer a comprehensive suite of skills, including email and inbox management, calendar scheduling, data entry, and basic to intermediate bookkeeping. Tech-savvy and adaptable, I am proficient in Google Workspace, Microsoft Office, and CRM tools such as HubSpot, Trello, and ClickUp. Whether organizing complex databases or providing reliable remote support, I leverage my strong communication and time management skills to ensure operational efficiency. I am a dedicated self-starter with a quiet home office setup, ready to provide high-quality full-time or part-time assistance to help your business scale.
Tech Mahindra, full_time
Dec 2022 to Jun 2023
During my tenure as a Customer Service Representative at VCUSTOMER CEBU, INC. - Tech Mahindra Ltd., I excelled in a high-volume, fast-paced environment by managing over 50 live chat inquiries per shift. I was responsible for resolving a wide array of complex issues, including billing discrepancies, technical problems, and product-related concerns, all while maintaining a professional and empathetic tone. My commitment to quality and quick response times resulted in a consistent 95% customer satisfaction rating. Additionally, I ensured operational accuracy by meticulously logging customer records into internal systems, a task that required sharp attention to detail and strong organizational skills.
Municipal Office of Matalom, Leyte, internship
Dec 2021 to Feb 2022
During my time as a Volunteer Worker at the Municipal Office of Matalom, Leyte, I played an active role in disaster response and community support following Typhoon Odette. I demonstrated strong adaptability and compassion while working under high-pressure conditions to assist affected residents. My responsibilities included coordinating with barangay officials to deliver essential supplies like food, water, and medicine, as well as managing the registration and documentation of aid recipients. Additionally, I was hands-on in the logistical process, helping to organize and distribute relief goods to ensure they reached those in need efficiently.