Customer Service Representative | Chargeback Dispute Specialist
Negros Occidental
Hello! I'm Kemberly Barroca Tajan, a dedicated and customer-focused Customer Support Specialist with nearly nine years of experience in the BPO industry. I have extensive experience handling customer service, billing support, technical support, administrative tasks, and chargeback and dispute management. I pride myself on providing exceptional customer experiences by resolving concerns efficiently, communicating with empathy, and maintaining a positive and professional attitude. I am detail-oriented, reliable, and quick to adapt to new tools and processes. Whether it's assisting customers through phone, email, or chat, I am committed to delivering high-quality support that builds trust and strengthens customer relationships. I look forward to helping your business provide outstanding customer service and contribute to your team's success.
Chargemont AUB, contract
Jun 2025 to Jun 2026
Chargeback and Dispute Specialist managed chargebacks and payment disputes by investigating transactions, reviewing customer accounts, and gathering compelling evidence to support dispute cases. Submitted timely responses through payment platforms and processors, monitored case deadlines, and maintained accurate documentation to maximize dispute win rates. Collaborated with internal teams to resolve issues, identify fraud trends, reduce chargeback losses, and ensure compliance with company policies while delivering excellent customer support.
Concentrix Philippines, full_time
May 2023 to Jun 2025
Technical support representative provides technical assistance to customers by diagnosing and resolving issues related to internet, phone, software, and device services through phone, chat, or email support. Guided customers through troubleshooting steps, documented interactions accurately, escalated complex issues when necessary, and ensured timely resolution while delivering excellent customer service. Consistently met performance metrics by maintaining high customer satisfaction, effective communication, and strong problem-solving skills.
Transacom Bacolod, full_time
Nov 2014 to Feb 2016
Customer Service Representative provides exceptional customer support by handling inquiries, resolving billing and account concerns, processing requests, and addressing customer complaints through phone, email, and chat. Maintained accurate customer records, identified appropriate solutions, and ensured timely issue resolution while delivering a positive customer experience. Demonstrated strong communication, problem-solving, and multitasking skills while consistently meeting quality and performance standards.