Virtual Assistant | Graphic Designer
Cebu, Lapu-Lapu, Philippines
Detail-oriented Virtual Assistant and Customer Support Specialist with nearly 2 years of remote experience supporting US-based clients in administrative operations, recruitment support, customer service, and creative designs. Skilled in handling high-volume client communication, data entry, email management, scheduling, and file organization with a proven 100% data accuracy rate. Strong background in customer engagement, problem-solving, and maintaining organized systems to improve workflow efficiency. Proficient in Google Workspace, Microsoft Office, CRM platforms, and Canva, with the ability to adapt quickly to new tools and processes.
Mactan International Airport, internship
Jan 2026 to Mar 2026
- Handled 20+ customer interactions daily, assisting with flight bookings, travel concerns, and reservations. - Maintained accurate booking records and travel documentation to minimize errors. - Assisted with airport check-ins, boarding coordination, and passenger verification. - Delivered customer support in fast-paced environments while maintaining service quality.
Self-Employed, freelance
Jan 2024 to May 2026
- Provided remote administrative support for US-based operations, managing digital files, tracking records, and maintaining organized workflows. - Created over 20+ marketing materials, presentations, and sales decks while meeting deadlines and maintaining client satisfaction. - Improved file management systems, reducing retrieval and revision turnaround time. - Assisted in recruitment campaigns by preparing materials and supporting applicant engagement.