BPO Agent | CSR
Metro Manila
I am a dedicated and reliable Virtual Assistant with strong communication skills and extensive experience handling a wide range of customer interactions, including challenging and high-pressure situations. I have developed the ability to effectively manage frustrated customers by staying calm, empathetic, and solution-focused. What sets me apart is my approach to communication—I listen not just as a customer service representative, but as a person who genuinely understands concerns and works toward meaningful resolutions. I believe in building trust through active listening, patience, and clear communication. I take full ownership of every task and interaction, ensuring that concerns are resolved efficiently and that no issue is left unattended. My goal is always to provide a positive experience while maintaining professionalism and delivering results.
Ibex, full_time
May 2019 to Jul 2020
Providing Technical Support to customers that don't have internet. Basic Troubleshooting. Helping customers about email issue. Doing remote session as well as navigation on customers' Personal Computer with their permission