Virtual Assistant - Compliance and Disputes / Document Controller
Laguna
Hi! I’m Mary, a dedicated Virtual Assistant with experience in admin support, document management, customer service, employee relations, and compliance-related tasks. I’m someone who values organization, clear communication, and reliability in every project I handle.
Batch Service, Inc., full_time
Jan 2022 to Aug 2024
Responsible for reviewing, investigating, and resolving customer disputes while ensuring compliance with company policies and regulatory standards. Handles documentation, case tracking, and communication with clients or financial institutions to support accurate and timely dispute resolutions.
Mitsubishi Heavy Industries, full_time
Aug 2017 to Dec 2019
Responsible for managing, organizing, and maintaining company documents to ensure accuracy, accessibility, and compliance with internal procedures. Supports daily operations by handling document tracking, record keeping, and file management efficiently.
Hsin Chong Engineering, Macau, full_time
Mar 2010 to Oct 2016
Responsible for managing, organizing, and maintaining company documents to ensure accuracy, accessibility, and compliance with internal procedures. Supports daily operations by handling document tracking, record keeping, and file management efficiently.
Teletech, full_time
Jul 2009 to Feb 2010
Responsible for assisting customers with inquiries, account concerns, billing issues, and technical support while delivering excellent customer service. Handled high-volume interactions through phone, while ensuring customer satisfaction and issue resolution.
Enchanted Kingdom, Inc., full_time
Oct 2003 to Feb 2007
Responsible for supporting positive employee experiences by handling workplace concerns, assisting with HR processes, and promoting effective communication between employees and management. Helps maintain a professional, compliant, and productive work environment. Handling of administrative cases. Conducting an initial investigation, due process, report preparation, and employee counselling.
Tenman Project Management, full_time
Mar 2000 to Sep 2021
Responsible for managing, organizing, and maintaining company documents to ensure accuracy, accessibility, and compliance with internal procedures. Supports daily operations by handling document tracking, record keeping, and file management efficiently.