Experienced Customer Support Specialist | Aspiring Virtual Assistant
Cebu
Customer Support Specialist with 3+ years of corporate experience delivering excellent customer service, resolving inquiries, and managing customer communications. I am currently expanding into Virtual Assistance, offering support in email management, administrative tasks, data entry, scheduling, and customer support. I am detail-oriented, reliable, and eager to learn new tools and processes. My goal is to help businesses stay organized, improve customer satisfaction, and ensure smooth day-to-day operations.
Contact Point 360, full_time
Nov 2024 to Feb 2026
As a Customer Support Specialist with over 3 years of corporate experience, I was responsible for handling customer inquiries through phone, email, and chat, resolving concerns, and providing accurate information about products and services. I maintained detailed customer records, ensured timely follow-ups, and collaborated with different teams to resolve issues efficiently. Throughout my role, I consistently delivered high-quality customer service, built positive relationships with customers, and effectively managed a high volume of interactions while meeting company performance standards. My experience strengthened my communication, problem-solving, multitasking, and organizational skills, enabling me to contribute to customer satisfaction and overall team success.