Customer Support E‑commerce Ops Specialist
Cavite, Bacoor, Philippines
I've helped business owners in e‑commerce and customer service run smoother for over 15 years processing 1,500+ monthly orders, coordinating with 3 warehouses, and cutting escalations by 30% through proactive communication.
Australian Client (Freelance) , freelance
Jan 2023 to Jun 2026
MSPI , full_time
Aug 2017 to Dec 2022
Sitel , full_time
Sep 2015 to Jun 2017
Sutherland , full_time
Jan 2015 to Sep 2015
Teletech , full_time
Jan 2011 to Oct 2014
VKPO , full_time
Aug 2007 to Dec 2009