Technical Support Professional | 10 Years of BPO Industry Experience
Rizal
Technical Troubleshooting - Skilled at identifying technical issues, analyzing root causes, and providing effective solutions. Communication Skills -Able to explain complex technical information clearly and professionally to customers. Problem-Solving - Strong analytical skills and the ability to resolve issues efficiently. Customer Service Excellence - Experienced in handling customer concerns, managing expectations, and maintaining customer satisfaction. Time Management and Multitasking - Capable of managing multiple tasks while maintaining quality and productivity.
Telstra, full_time
Oct 2015 to Oct 2017