Operations Coordinator | Short-Term Rental Virtual Assistant
Bohol
Results-driven Operations Coordinator and Short-Term Rental Virtual Assistant with 8+ years of experience leading operations, supervising personnel, recruiting and training staff, managing client relationships, and supporting administrative functions in fast-paced environments. Combined with hands-on experience managing short-term rental operations, guest communications, and property workflows across Airbnb, VRBO, Booking.com, and OwnerRez. Recognized for improving operational efficiency, maintaining excellent guest satisfaction, and delivering responsive, high-quality service while supporting business growth.
Brown Pelican Stays, full_time
Aug 2025 to Present
Achievements Maintained guest response times of under 10 minutes Maintained an average guest satisfaction rating of 4.81/5 Responsibilities Managed guest communication from inquiry through check-out across Airbnb, VRBO, and Booking.com. Coordinated reservations, pricing, availability, and calendar management using OwnerRez. Updated and optimized listings across multiple OTA platforms. Coordinated with owners, cleaners, and maintenance vendors to ensure smooth property operations. Maintained PMS/CRM records, reports, and reservation documentation. Assisted with tenant screening, guest support, and daily administrative operations.
Ristretto Trading Ventures, contract
Sep 2024 to Feb 2025
Posted and updated company content, product visuals, and announcements on Facebook and other online platforms in line with brand standards. Scheduled and monitored content uploads, ensuring accuracy and timeliness. Coordinated with vendors and internal teams to ensure updated and relevant materials for posting. Created visually consistent graphics and presentations using Canva. Maintained confidentiality of account credentials and sensitive business information.
Percab Security Agency, full_time
Dec 2017 to Aug 2024
Key Achievements Managed 20 client accounts Supervised 50–100 security personnel Supported 20+ government contracts Led recruitment, onboarding, and training of security personnel Responsibilities Managed daily administrative and operational functions for multiple government and private security contracts. Directed recruitment, screening, interviewing, onboarding, scheduling, and deployment of security personnel. Conducted orientation and training for newly hired and aspiring security officers. Coordinated staffing requirements and maintained workforce coverage across client sites. Served as the primary liaison between clients and company management. Prepared payroll, billing, operational reports, employee records, and government bidding documents. Improved operational workflows and documentation while ensuring compliance with company and government regulations.