Customer Service Representative
Pangasinan
Enthusiastic and customer-focused professional with experience in customer support, specialty coffee service, and staff training. Proven ability to deliver exceptional customer experiences, resolve issues efficiently, and lead by example in fast-paced environments. Strong communication skills, a team-player mindset, and a passion for providing high-quality service. Experienced as a Barista, Barista Trainer, and Customer Support Representative, with a track record of building positive customer relationships and supporting team growth.
Starbucks Coffee, full_time
Apr 2023 to Present
Barista and Barista Trainer at Starbucks, responsible for preparing quality beverages, providing excellent customer service, maintaining store standards, and supporting daily operations. As a trainer, guided new team members on drink preparation, customer handling, store procedures, and quality standards while promoting teamwork and consistency.
Sutherland, full_time
Sep 2021 to Jan 2023
Customer Service Representative at Sutherland handling a T-Mobile for Business account, assisting U.S.-based customers with billing concerns, technical issues, account inquiries, and service-related requests. Developed strong communication, problem-solving, multitasking, and de-escalation skills while maintaining professionalism and customer satisfaction in a fast-paced environment.