Virtual Assistant
Camarines Sur
Versatile Virtual Assistant with expertise in administrative support, medical workflows, and customer service. Skilled in calendar management, inbox organization, and documentation using Microsoft Office 365 and Google Workspace. Experienced as a Medical VA with a nursing background, handling patient intake, scheduling, and healthcare compliance. Proven success as an Escalations Specialist, resolving high-stakes client concerns with empathy and problem-solving. Known for adaptability, strong communication, and critical thinking, I deliver reliable support that enhances efficiency and builds client trust across diverse industries.
City Med Illinois, full_time
Oct 2024 to Jun 2026
Managed front desk reception and patient inquiries Scheduled appointments and coordinated provider calendars Maintained accurate patient records and ensured compliance with confidentiality standards Organized daily clinic operations and streamlined administrative processes Prepared reports, correspondence, and internal communications Oversaw filing systems and digital documentation for efficient retrieval
Customer Service Representative - Chat Support Agent (Escalations Specialist), full_time
Jun 2020 to Aug 2021
Resolved high-priority customer escalations via real-time messaging Using empathetic communication to de-escalate concerns and rebuild client trust Managed multiple chat streams with consistent QA and accurate documentation Identified operational bottlenecks Collaborated with leadership to refine internal reference guides and SOPs