Customer Success Executive / Virtual Assistant
Laguna
With a Bachelor’s degree in Tourism Management and over 6 years of BPO experience across the Philippines and Malaysia, I offer a proven track record of delivering exceptional, multi-channel customer experiences. My background in the fast-paced BPO sector has sharpened my ability to multitask and manage communications under pressure. I possess advanced skills in phone, chat, and email support, ensuring that every interaction is handled with the highest level of professionalism, clarity, and discretion. Additionally, my proven track record as an appointment setter directly aligns with your need for someone who can seamlessly manage calendars, book appointments, and coordinate complex schedules without oversight. Beyond core administrative tasks, I bring a tech-savvy edge to the table. I am highly knowledgeable in using Meta Ads Manager and Meta Business Suite. This expertise enables me to seamlessly handle your occasional social media support, including light content editing, scheduling, and digital organization, with absolute confidence. I approach personal assistance with a hospitality-driven mindset inherited from my tourism background: I anticipate needs, solve problems proactively, and relentlessly follow up on open loops to ensure nothing falls through the cracks. I am excited to bring my reliable work ethic, communication skills, and resourceful nature to your operations.
Bellezza Aesthetic Singapore, full_time
Jul 2026 to Present
Concentrix Malaysia, full_time
Jul 2024 to Jun 2026
Probe Group Philippines, full_time
Aug 2020 to Jul 2024
Teleperformance Philippines, full_time
Jan 2019 to Jun 2020