Data Entry Specialist
Cavite
Hi, I’m Neil Spencer Manalo, an operations and customer support professional with 7+ years of experience in service delivery, administrative operations, case management, and team support. I’m highly organized, detail-oriented, and comfortable handling research, documentation, customer communication, data management, and multiple priorities at the same time. What sets me apart is my ability to combine accuracy with reliability. I’m proactive, quick to learn new tools and processes, and I take ownership of tasks from start to finish. Whether you need administrative support, customer service, research, or day-to-day operations assistance, I focus on making processes more organized and helping clients get things done efficiently.
Sozoroad, part_time
Nov 2023 to Jul 2026
Manage end-to-end recruitment processes, including sourcing, screening, interviewing, hiring, and onboarding employees across various roles • Develop and implement HR policies, procedures, training materials, and employee resources to support organizational growth and compliance • Serve as the primary HR point of contact, maintaining employee records, addressing workplace concerns, and supporting employee engagement initiatives • Collaborate with leadership on workforce planning, performance
WTW Global Delivery Center, full_time
Jun 2018 to Sep 2026
Provide back-office administrative services supporting countries across the Asia-Pacific region • Handle inquiries and operational tasks through email and chat while maintaining timely and accurate service delivery • Review and manage inventory and support people-management activities as part of service and delivery operations • Liaise with carriers and vendors to coordinate responses and resolve member-related concerns