General Virtual Assistant
Philippines
With more than 8 years of experience in workforce management, I have a proven track record of optimizing staffing levels and improving operational efficiency. My expertise in forecasting, capacity planning, and scheduling has enabled me to successfully meet service level agreements in previous roles.
Google Operations Center Philippines, full_time
Nov 2022 to Feb 2026
Responsible for analyzing volume arrival patterns, preparing short term forecasts, capacity plans, intraday plans, regular staffing discussions and engaging with stakeholders, vendor managers and operations to ensure adequate staffing and efficient workload distribution. Calculate monthly, weekly, daily and interval headcount and volume requirements based on the provided forecast, hours of operations, service level, utilization & shrinkage targets. Analyze weekly trends and distributions to create a short term/intraday plan that shows interval level requirements and projected service level, utilization, wait times, etc. Recommend staffing strategies for incoming Holiday events, new program launches, meal planning, seating or any critical off-line activities Conduct regular touch base with the vendor partners and stakeholders to discuss staffing outlook, provide recommendations, and drive necessary actions to meet the SLA KPIs.