Customer Service Representative | Customer Specialist
Bataan
I have 3 years of experience as an Operations Associate focused on customer service for a service platform offering home cleaning and air conditioning services. In this role, I handled customer concerns, coordinated service requests, and ensured smooth day-to-day operations. I also worked as a Claims Assessor for an insurance company partnered with platforms such as Amazon, OnBuy, Sendcloud, and Catawiki. My responsibilities included assessing both product and logistics claims, resolving complaints from customers and merchants, and ensuring accurate and timely claim processing. In addition, I have 1 year of experience working with US clients, where I created Disbursement Authorizations for real estate agents, managed email communications, and prepared weekly and monthly reports for agents.
Microsourcing Incorporates, full_time
Oct 2022 to Mar 2026
Assessing insurance claims for product and logistics with different partner such as Amazon, OnBuy, Sendcloud and Catawiki. Answering queries and resolving complaints from customer.
Gawin Incorporated, full_time
Apr 2019 to Apr 2022
Resolve customer complaints via phone, email or social media. Managing various customer issues. Work with the customer service manager to ensure proper customer service is being delivered. Helping the team with new projects to be published. Assisting with refunds, warranty and service protection.