Virtual Assistant | Customer Support Operations
Cavite
I am a detail-oriented Virtual Assistant or Customer Service Representative with experience supporting a U.S.-based client in customer support and business operations. I help businesses deliver a positive customer experience by handling inquiries, managing order-related concerns, and providing clear, professional communication. My experience includes: Customer support through email and phone Handling customer inquiries, complaints, and escalations Order tracking and order-related concerns Assisting with returns, refunds, and warranty inquiries Troubleshooting basic product issues and coordinating with internal teams Writing professional customer emails and providing clear updates Maintaining accurate case notes and following established procedures I am organized, adaptable, and committed to providing reliable support. I understand the importance of professionalism, patience, attention to detail, and timely communication when working with customers and business teams. I am comfortable learning new systems and tools and following processes to help daily operations run smoothly. I am eager to support clients who value reliability, clear communication, and a willingness to learn. If you need someone who can help manage customer inquiries, support day-to-day operations, and contribute to a better customer experience, I would be happy to work with you.
MicroSourcing Philippines Inc., full_time
Mar 2025 to Present
Concentrix CVG Philippines Inc., full_time
Sep 2023 to Dec 2024
Responded to customer inquiries via phone, email, and live chat in a timely and professional manner. Resolved customer complaints, concerns, and issues by identifying the problem and offering appropriate solutions. Processed returns, exchanges, and refunds according to company guidelines, maintaining a high level of customer satisfaction. Coordinated with other departments (e.g., billing, tech support) to resolve complex customer concerns. Maintain customer satisfaction ratings and identify improvement areas.