Team Leader, Customer Service Expert (B2B B2C) SHOPIFY PRO, GORGIAS.
Cavite
I am a customer service professional with over 10 years of experience delivering exceptional support across B2B, B2C and D2C environments, including telecom, SaaS, eCommerce, logistics, healthcare, and cosmetics. I specialize in multichannel support (phone, email, chat, and social media), technical troubleshooting, billing and subscription management, and customer retention. Throughout my career, I've supported well-known brands such as Fiera Cosmetics, Comcast, UPS, Sprint, Virgin Mobile, BlueJeans, Ambetter Health, and VoltPulse, while utilizing industry-leading tools including Salesforce, HubSpot, Shopify, Gorgias, Intercom, Power BI, Calabrio, RingCentral, Kixie, and MS 365. In addition to frontline support, I've served as a Team Leader, managing and coaching teams, driving CSAT/DSAT improvements, performing QA and performance analysis, and collaborating with clients and senior leadership to meet business goals. I am results-driven, customer-focused, and passionate about creating seamless customer experiences that build trust and long-term loyalty.