Operations Specialist | Lead Gen Workflow Optimization
Cavite
I’m an experienced Executive Assistant and Operations Specialist with a strong track record in lead generation, workflow optimization, and scalable systems building. I help founders and teams stay focused on growth by handling the backend execution that keeps everything running smoothly. With over 10+ years of experience across operations, sales, and customer support, I specialize in: -Lead generation & outreach systems (100–2,000+ emails/month) -CRM & pipeline management -SOP development & process optimization -Executive support & calendar/email coordination -Quality assurance & performance improvement I’ve helped scale operations by improving systems, increasing team capacity, and maintaining high-quality execution. I’m known for being detail-oriented, proactive, and someone who gets things done without constant oversight. I enjoy working with fast-moving teams, optimizing processes, and building systems that create efficiency and growth. Tools I use: GoHighLevel, Google Workspace, Slack, Notion, Trello, Zoom, Canva, scraping tools, and more.
Opus Speaker Services, freelance
Jan 2025 to Mar 2026
-Drove operational scalability and increased output by implementing SOPs, restructuring tracking systems, and optimizing outreach workflows, expanding capacity from 3–4 to 4–8 speakers handled by a team member while maintaining execution quality. -Executed high-volume outreach campaigns (100–500+ emails weekly / up to 2,000+ monthly), achieving a 10% response rate through messaging optimization and targeting. -Owned full-cycle lead generation from sourcing speaking opportunities to managing applications and coordinating bookings. -Standardized processes and improved data accuracy by redesigning tracking systems. -Developed SOPs across outreach, scraping, and operations to enable scalable and consistent execution
FWD Philippines / Pru Life UK, full_time
Mar 2018 to Present
-Consistently achieved ₱650,000 annual targets while maintaining 99% client retention and generating ₱50K–₱100K revenue through strong relationship management and pipeline execution. -Recognized as Top Agent for 3 consecutive months, increasing case volume by 10% through strategic outreach and follow-up systems. -Managed full sales lifecycle including lead generation, consultation, closing, and retention. -Handled 100+ daily leads across multi-channel outreach, maintaining a 10% conversion rate. -Developed marketing content (static and videos) to support client acquisition and engagement.
Alorica BPO (Verizon Account), full_time
May 2014 to Mar 2018
-Recognized as a high-performing support and QA contributor, consistently delivering strong results across CSAT,QA, and resolution metrics in a high-volume environment. -Progressed across technical support, dispatch coordination, and QA functions, demonstrating adaptability and consistent performance. -Delivered technical troubleshooting for internet and mobile services, ensuring timely and effective resolution. Coordinated technician dispatch operations to support efficient field service execution. -Conducted QA evaluations and provided feedback to improve agent performance and service quality.
Acquire BPO, full_time
Mar 2014 to Mar 2018
-Recognized as a top performer across CSAT (5), QA (95%), FCR (80%), and AHT benchmarks while handling ~770+ monthly interactions in a high-volume ISP environment. Improved team QA performance by 15% and overall performance by 30% by mentoring 15 agents and conducting structured coaching sessions. -Led a quality initiative for another ISP account (Commander), a B2B ISP, and helped improve NPS within 2–3 months, surpassing target benchmarks through coaching and calibration alignment. -Conducted 50+ weekly audits and delivered insights to improve service quality and compliance. -Served as SME, supporting onboarding and improving new hire performance. -Served as POC for a chat technical support team.