Virtual Assistant | Appointment Setter | Administrative Support
Metro Manila
I’m a reliable and detail-oriented Virtual Assistant and Appointment Setter with 9 years of total professional experience in Customer Service, Quality Assurance, Content Management, and Appointment Setting. I have experience handling both inbound and outbound calls, contacting new and previous leads, following up on inquiries, gathering and verifying information, understanding clients’ needs, and booking appointments with the appropriate sales or service team. I also handle email and chat inquiries and maintain accurate lead information using CRM tools. Administrative & Virtual Assistant Support * Calendar and schedule management * Email management * Data entry and maintaining accurate records * Preparing reports using Google Workspace and Microsoft Office * Scheduling and coordinating meetings * Coordinating with clients, suppliers, and vendors * Updating and maintaining information in CRM platforms * Providing general administrative and virtual assistance Appointment Setting & Customer Support * Handling inbound and outbound calls * Calling new and existing leads and following up on old leads * Gathering client information and understanding their needs * Booking appointments with the sales or appropriate team * Managing email, chat, and social media inquiries * Updating lead details and maintaining accurate CRM records Content Management & Social Media * Managing social media content and platforms * Developing content ideas and assisting with content planning * Responding to social media inquiries and messages * Creating and editing content using Canva and CapCut AI Tools & Technology * Using AI tools to improve workflows, content, and productivity * Creating and using effective prompts to get better results from AI tools * Exploring AI tools and finding ways to improve existing processes * Comfortable learning and adapting to new software, CRM platforms, tools, and systems With 9 years of professional experience, I have developed strong communication, problem-solving, organizational, and attention-to-detail skills. I am adaptable, a quick learner, and comfortable working independently while following established processes and maintaining accuracy and confidentiality. My goal is to provide reliable support, keep tasks organized, improve efficiency, and help business owners and teams save time so they can focus on their priorities.
Easy Wedding, full_time
Sep 2024 to May 2026
Handled inbound and outbound calls to connect with potential clients, identify their needs, schedule appointments, and conduct timely follow-ups. Managed client inquiries through calls, email, and chat while maintaining accurate information in CRM systems. Also handled content management by developing content ideas, supporting social media management, and engaging with online inquiries. Provided administrative support, including scheduling meetings and managing calendars, preparing reports and spreadsheets, performing data entry, maintaining records, coordinating with clients and team members, interviewing applicants, and assisting with the onboarding of new hires.
Emapta, full_time
Sep 2021 to Sep 2024
Conducted quality audits and monitored customer interactions to ensure compliance with company standards and processes. Provided coaching and feedback to agents, prepared quality reports, handled escalations, and identified opportunities for process improvement. Also contributed to enhancing AI tools by creating, testing, and refining prompts to improve their accuracy, efficiency, and usefulness in quality monitoring and other business processes. Collaborated with team leaders and management to improve performance, customer experience, and overall service quality.
Teletech, full_time
Apr 2017 to Sep 2021
Handled inbound and outbound calls, provided technical assistance and resolutions, followed up on customer cases, and addressed complaints professionally. Promoted to Subject Matter Expert, where I supported process improvements, handled supervisory calls and escalations, assisted team members with technical concerns, and managed various administrative tasks.
Teleperformance, full_time
Feb 2016 to Mar 2017
Handled inbound and outbound calls, assisted customers with inquiries and complaints, managed cases from start to resolution, and accurately documented customer information and case details in the system. Provided professional and timely support while ensuring accurate records and customer satisfaction.