Virtual Assistant
Metro Manila
Hi! With my experience in digital advertising, sales, customer service, and team supervision, I have developed strong communication, problem-solving, and analytical skills that allow me to adapt to different business needs and deliver quality results. In my most recent role, I worked as a Google Ads Account Strategist, supporting new business onboarding and developing my knowledge of digital advertising strategy and account management. My previous roles strengthened my ability to handle customer concerns, manage high-volume inquiries, resolve complex issues, and maintain service quality in international work environments. I also gained experience in real-time analytics and chat supervision, which helped develop my ability to monitor performance, manage workflows, and support team operations. In addition to my professional experience, I have earned certifications in Google Ads Video, Google Ads Measurement, and Google Analytics. I am committed to continuous learning and applying my skills to improve processes, support business objectives, and contribute to a productive team. I would welcome the opportunity to discuss how my experience and skills align with your organization’s needs. Thank you for considering my application. I look forward to the possibility of contributing to your team. Sincerely, Kurt Vasti Gutierrez
Concentrix, full_time
Aug 2025 to Mar 2026
Managed Google Ads campaigns by analyzing performance data, developing advertising strategies, and optimizing campaigns to improve results and drive revenue. Conducted cold calls to potential clients for seven months, identified business needs, and presented advertising solutions to help businesses achieve their marketing goals.
HelloConnect, full_time
Aug 2024 to Aug 2025
Handled customer inquiries and resolved concerns while consistently delivering quality service. Through strong communication skills, adaptability, and consistent performance, progressed from an entry-level CSR role to becoming a top-performing agent, demonstrating the ability to contribute meaningful value to the company.
HCL Tech, full_time
Jun 2022 to Mar 2024
Handled general customer service inquiries and resolved customer concerns while ensuring a positive customer experience. Later transitioned into Real-Time Analytics (RTA), monitoring operational performance and service metrics, and took on supervisory responsibilities by supporting team operations and assisting with daily team management.