Customer Service Representative | Data Entry | Outbound Calling
Pampanga, Mabalacat, Philippines
I have more than 5 years of experience working in customer service and sales. I’ve handled both inbound and outbound calls, helping customers with billing, account concerns, and basic technical issues. I’ve also done cold calling, lead generation, and appointment setting, especially with homeowners for home improvement services. Over time, I’ve become comfortable talking to different types of customers, handling objections, and using CRM tools to keep everything organized.
Concentrix, full_time
Mar 2023 to Dec 2025
• Assisted customers with billing inquiries, account management, and service upgrades. • Provided technical support for satellite TV issues, including troubleshooting signal and equipment problems. • Guided customers through service installations, activations, and troubleshooting steps
IQOR, full_time
Nov 2022 to Mar 2023
• Assisted customers with account inquiries, billing concerns, and technical troubleshooting. • Resolved concerns efficiently while maintaining professionalism • Promoted mobile plans, devices, and add-on services • Updated customer records using CRM tool
Task us , full_time
Jan 2019 to Jun 2019
• Performed data entry and account updates • Ensured accuracy and compliance of records. • Assisted with documentation and process improvements
Infinity Contact Center , full_time
Feb 2017 to Jan 2019
• Conducted cold calls and generated qualified leads • Built customer relationships and promoted services • Met and exceeded sales targes consistently • Managed Customer data and follow-ups