Customer Support | Logistics specialist | Financial institutions REP
Metro Manila, Valenzuela, Philippines
I worked with U.S and U.K clients. I handled the most was Logistics featuring FedEx and Banking industry which was J.P Morgan and Chase .co. I handled Voice and chat support. I am taking inbound and outbound calls averaging 130-150 calls every day. I'm efficient on case creation, escalation calls and compliant cases. I worked with fast paced environment and a fraud free operation. I am unique and competitive person who aims higher to exceed my own expectations or goals. I use to be creative and innovative approach when it come to work. For me integrity and being compliant is important for being customer service. I used to be a mentor like assisting agents in production whilst an agent taking calls if needed more headcounts. During my employment handling logistics account, I am assigned to handle 4 line of business at a time. Good in filing a ticket for shipment delays and transaction disputes.
J.P Morgan & Chase .co, contract
Mar 2025 to Present
We are the front liner taking every day banking inquiries of customer.
Fed Ex, full_time
Oct 2023 to Present
I am a mentor assisting agent, updating real time stats and handling the whole team. I am also supporting production by taking calls for every insufficient headcount of intervals. I am trained and expertise in small shipments and freight shipments. I am taking inbound and outbound calls. Most interaction I handled was both customera and B2B.