Support Specialist for Finance, Credit, and Crypto.
Cavite
I’m a dedicated Customer Support Specialist with over 5 years of experience helping businesses deliver excellent service through live chat, email, and phone support. I specialize in resolving issues efficiently, maintaining high customer satisfaction, and using tools like Zendesk, Freshdesk, and Intercom. Whether you're a startup or an established brand, I can help improve your customer relationships through friendly, empathetic, and solution-focused communication.
Atlas, contract
Aug 2025 to Apr 2026
I work under reward credit card. Key responsibilities. Reordering physical card. Transaction checking. Refunds Dispute/charge back PII update. Balance accuracy. Providing information about promotion.
TaskUs, full_time
Apr 2023 to Apr 2025
I work under a fintech campaign. Chime. Key responsibilities Checking tranasaction (balance accuracy) Providing information about the account. Answer escalated calls. PII update. Deposit checking.
FMFW.io Exchange, full_time
Jun 2021 to Mar 2023
I work under crypto echange Platform. Key responsibilities. Transaction checking. Withdrawal and Deposit checking. Tracking missing deposits. Compliance. PII updates. Telegram community manager
Teleperformance, full_time
Dec 2020 to Jun 2021
I work with a fintech campaign Credit Karma. Key responsibilities. Checking transaction, Credit score checking. Withdrawal and Deposit Status, KYC, PII updates.
iQor Philippines, full_time
Oct 2020 to Dec 2020
I work under orferline department. Key responsibilities. Checking order status. Helping to apply credit application. PII update. Process an order for the customer.