Appointment Setter|Cold Calling Virtual Assistant
Negros Occidental, Silay, Philippines
Experienced and reliable professional with a strong background in customer service, technical support, logistics, and manufacturing operations. This is Over 10+ years of combined experiences in handling customer concerns, troubleshooting technical issues specifically cctv camera system, inventory management, administrative support and logistics supply chain. I become highly adaptable and detail-oriented with the combination of duties and responsibilities with my previous work, and now seeking to leverage my skills as a Virtual Assistant and want to start as an appointment setter to support business operations efficiently. I recently worked as a call center agent in BPO Concentrix Bacolod. My role is technical support for a security camera system where I was able to develop my ability with communications, active listening, multi-tasking, lead generation, and exposure to multiple tools. I am also a former ofw that worked in Dubai as a Logistics supply chain. We outsources a network company that delivers network data plan with phone devices to an individuals outlets and shops, For the logistics and supply process we are mainly using the ERP and Oracle, Right now I decided to shift as a virtual assistant to expand my knowledge, avail the convenience of working at home, and to have a better compensation that will also benefit my family.
Concentrix CVG Phils Inc, full_time
Oct 2020 to Mar 2026
Provided customer technical support for telecom and security camera systems Troubleshoot connectivity, hardware, and software issues through phone providing instruction and steps Assisted customers via phone, chat, and email for follow up if any missing process for replacement and troubleshooting Used CRM tools to document and track cases maintained high customer satisfaction and resolution rates