E-commerce Officer | Customer Service
Tarlac
Customer Service and E-Commerce professional with 8 years of experience, including 5 years as an E-Commerce Officer at OPPO Philippines and 3 years as a Customer Service Representative at Concentrix supporting Globe Postpaid accounts. Experienced in customer support, inbound and outbound calls, billing and account assistance, order processing, returns and refunds, marketplace operations, logistics coordination, and after-sales support. Proficient in Salesforce, Siebel CRM, Mabang, Microsoft Office, Shopee, Lazada, TikTok Shop, and SOBOT. Detail-oriented, adaptable, organized, and committed to delivering excellent customer service.
OPPO Philippines, full_time
Oct 2021 to Jul 2026
• Managed daily e-commerce operations across Shopee, Lazada, and TikTok Shop. • Processed and monitored customer orders using Mabang to ensure accurate and timely fulfillment. • Handled customer inquiries through SOBOT and marketplace chat platforms. • Managed order processing, cancellations, returns, refunds, and replacement requests. • Maintained and updated product listings, pricing, promotions, vouchers, and product information. • Assisted customers with product inquiries, warranties, promotions, order status, and after-sales concerns. • Coordinated with logistics partners and OPPO Service Centers to resolve delivery, repair, and customer concerns. • Provided customers with order updates, tracking information, and resolution status. • Supported major e-commerce campaigns, including 11.11, 12.12, payday sales, and other promotional events. • Maintained accurate sales records, order details, customer information, and transaction documentation. • Collaborated with internal teams to resolve escalated customer concerns and ensure timely resolutions. • Ensured compliance with company policies, marketplace guidelines, and customer service standards.
Concentrix, full_time
Jan 2019 to Oct 2021
• Handled inbound and outbound customer calls for Globe Postpaid accounts. • Assisted customers with billing inquiries, payments, account concerns, and service requests. • Processed plan upgrades, renewals, recontracting, and account modifications. • Provided accurate information regarding Globe Postpaid plans, products, services, and account policies. • Resolved customer complaints and service concerns while maintaining a positive customer experience. • Used Siebel CRM and Salesforce to access customer accounts, document interactions, and manage service requests. • Performed customer verification, data entry, and account documentation accurately. • Conducted troubleshooting and issue resolution based on established procedures. • Escalated complex or unresolved concerns to the appropriate departments. • Maintained compliance with company policies, data privacy requirements, and quality standards. • Worked efficiently in a high-volume call center environment while meeting productivity, quality, and customer satisfaction targets.