Virtual Assistant / Chat specialist
Negros Occidental
Hi, I'm Ralph, a Customer Support Specialist and Virtual Assistant with over 8 years of experience in customer service, technical support, email, chat, and administrative assistance. I deliver professional, efficient, and customer-focused support, with a strong commitment to problem-solving, clear communication, and helping businesses improve customer satisfaction and streamline daily operations.
CASTR, full_time
Jul 2024 to Apr 2026
Delivered real-time chat support by resolving technical issues related to live streaming, RTMP, encoders, video hosting, and account management, ensuring a seamless customer experience. Diagnosed and troubleshot platform, streaming, and connectivity issues, providing accurate solutions that reduced resolution time and improved customer satisfaction. Documented customer interactions, escalated complex technical cases, and collaborated with cross-functional teams to streamline support processes and enhance service quality
Dispohouse.io, full_time
Sep 2022 to May 2024
Managed high-volume email correspondence with clients, leads, and vendors, ensuring timely communication and delivering exceptional customer service. Coordinated property inquiries, scheduled appointments, and maintained accurate CRM records, improving lead management and operational efficiency. Resolved client inquiries, prepared professional email communications, and col
Concentrix, full_time
Apr 2016 to Aug 2022
Resolved customer inquiries and technical issues for cable, internet, and phone services, delivering timely solutions that improved customer satisfaction and first-call resolution. Diagnosed connectivity, billing, and account-related concerns while educating customers on products and services to enhance their overall experience. Documented customer interactions, processed account requests, and collaborated with cross-functional teams to ensure accurate, efficient, and high-quality service delivery.