Customer Support Specialist | Chat Support | Email Support
Davao del Sur
I am a dedicated Customer Support Representative with experience handling customer inquiries through chat and email. I have worked in a fast-paced BPO environment, assisting customers with order concerns, account issues, refunds, and general inquiries while providing excellent customer service. I am skilled in communication, problem-solving, and using CRM tools such as Zendesk and Salesforce. I am eager to learn, highly adaptable, and committed to delivering accurate and timely support. I am looking for an opportunity where I can contribute my customer service experience while continuing to grow professionally.
Outlier, part_time
Jul 2025 to Mar 2026
As an AI Data Annotator, I reviewed, labeled, and annotated text and data to improve the accuracy and performance of artificial intelligence models. I followed detailed project guidelines, maintained high standards of accuracy and consistency, identified errors and quality issues, and completed tasks within assigned deadlines. I consistently delivered high-quality annotations, adapted quickly to project updates, and contributed to improving AI model performance through precise and reliable data labeling.
RWS, part_time
Jul 2025 to May 2026
As an AI Data Annotator, I evaluated and annotated AI-generated responses, reviewed prompts for accuracy and relevance, and followed detailed project guidelines to ensure high-quality outputs. I maintained consistency, met project deadlines, identified errors, and provided accurate evaluations that helped improve AI model performance. I consistently delivered reliable work while adapting to changing project requirements and maintaining quality standards.
Alorica, full_time
Nov 2021 to Jul 2024
As a Customer Service Representative, I provided customer support through live chat by assisting customers with account concerns, order inquiries, payments, refunds, and general questions. I resolved customer issues efficiently while maintaining professionalism, empathy, and excellent communication. I accurately documented customer interactions using CRM tools, escalated complex cases when necessary, and ensured timely follow-ups. I consistently met quality and productivity targets, handled a high volume of customer inquiries, and maintained a high level of customer satisfaction by delivering accurate, efficient, and customer-focused solutions.