Customer Service Representative Finance Associate
Metro Manila
Hi! I’m a college graduate with 4 years of BPO experience in customer service and SME support, along with finance and accounts receivable experience. I’m adaptable, detail-oriented, and a fast learner who values clear communication and quality work. I’m committed to providing reliable support, solving problems, and helping clients achieve their goals.
Turtle Peak, contract
Jul 2026 to Oct 2026
Handled customer inquiries and concerns through calls, inbound and outbound, while providing empathetic and personalized assistance. Responsible for retaining customers by addressing concerns, resolving issues, and offering suitable solutions to encourage continued subscriptions and orders. Identified sales opportunities during customer interactions and recommended relevant products or services based on customer needs. Maintained a positive customer experience while balancing customer satisfaction, retention, and sales objective
Firefly Electric and Lighting Corporation, full_time
Jan 2026 to Jul 2026
Detail-oriented Accounts Receivable Associate responsible for processing and recording customer payments, maintaining accurate account records, and assisting with payment reconciliation. Experienced in monitoring outstanding balances, following up on overdue accounts through phone and email, and supporting the timely collection of payments to maintain accurate accounts and healthy cash flow.
Alorica, full_time
Jun 2022 to Jan 2026
Provide guidance and support to customer service representatives by assisting with complex customer concerns, clarifying processes and procedures, and ensuring accurate information was provided to customers. I also helped monitor service quality, supported team members with escalations, and shared product and process knowledge to improve overall team performance and customer satisfaction.