General Virtual Assistant | AI Automation Specialist
Metro Manila
I combine traditional virtual assistance with AI automation and workflow optimization. I handle day-to-day administrative tasks while building systems that eliminate repetitive work and scale operations. I execute administrative duties like managing emails and calendars, design and implement AI-driven automation workflows using tools like Mailchimp and N8N, build systems that sync data across platforms using Microsoft Graph API, set up chatbots and email automation, manage ticketing systems, and coordinate with developers on integration projects. With 1+ years of virtual assistance experience, strong AI tool knowledge, and proficiency with automation platforms, I bring independent problem-solving and modern workflow optimization to every role. I bridge traditional operations with the future of automation, making businesses more efficient as they scale.
TATA Consultancy Services, full_time
Jan 2023 to Jul 2025
ServiceNow, Active Directory, Citrix, Azure Portal, VPN, SAP, MFA, RSA, Duo, MDM ▸ Provided Level 1 support for Analog Devices Inc. employees and contractors ▸ Handled critical incidents, outages, and network monitoring ▸ Managed Active Directory tasks including role management, password resets, and group access ▸ Processed onboarding, offboarding, and employee termination requests ▸ Supported O365 Azure licensing and full Microsoft 365 suite ▸ Performed VPN troubleshooting for Secure Development Environments ▸ Managed calendar, meeting room reservations, and critical email processes