Customer Support and E-commerce Specialist
Zambales
Throughout my career, I’ve consistently delivered strong results, including maintaining a 95% customer satisfaction rating and exceeding sales targets by 21%. My experience spans customer service, technical support, and e-commerce operations, where I have managed high-volume interactions across phone, email, chat, and text channels. I also served as a Subject Matter Expert (SME) for the Amazon Audible account, where I handled escalations, supported frontline teams, and helped monitor key performance metrics such as AHT, CSAT, and service levels. This role strengthened my leadership, problem-solving, and cross-team collaboration skills. I’m passionate about delivering efficient solutions, improving customer experiences, and supporting business growth through data-driven decisions and operational excellence. I’m always eager to connect with professionals and organizations looking for someone who can bring reliability, adaptability, and a customer-first mindset to their team.