Verification and Authorization Coordinator
Bulacan
Results-driven Virtual Assistant with experience in customer support, administrative assistance, appointment coordination, email management, data entry, document verification, CRM systems, and client communication. Strong organizational skills with the ability to prioritize tasks, maintain accuracy, and work independently in remote environments.
Acs Pro Global Solutions, full_time
Feb 2024 to Mar 2025
Verifying patient information and home health benefits. Knowledge in CPT codes, denial of authorization. Providing authorization for home health visit. Work under HUMANA home health.
CONCENTRIX, full_time
Oct 2023 to Feb 2024
* Assisted customers by identifying their needs and recommending appropriate products and services. * Achieved sales targets through effective communication and consultative selling. * Built strong customer relationships by providing exceptional service and resolving inquiries promptly. * Maintained accurate customer information and sales records using CRM systems. * Collaborated with team members to improve customer satisfaction and overall sales performance.
CONCENTRIX, full_time
Feb 2023 to Oct 2023
* Troubleshoot HP printer issues such as: * Printer offline or not responding * Wi-Fi and network connectivity problems * Printing errors and print quality issues * Printer setup and installation * Driver and software installation * Assist customers with HP Instant Ink subscription concerns, including: * Enrollment and account setup * Cartridge delivery issues * Billing and payment questions * Monitoring ink levels and shipment status * Subscription plan changes or cancellations * Guide customers through step-by-step troubleshooting over the phone or chat. * Escalate complex technical issues when necessary. * Document customer interactions and resolutions in a CRM or ticketing system. * Meet customer satisfaction, quality, and productivity metrics.