Virtual Assistant | Gaming Support Assistant | Monitoring
Philippines
My name is Lance Dizon, and I am an experienced virtual assistant with more than two (2) years, specializing in Medical Transportation, Virtual Assistance, and Customer Support. Upon my experiences in the virtual world, I've been a Gaming Support Agent in one of the well-known Web3 (Crypto) games in the mobile space, Honeyland, for a year, responding to more than 60 tickets a day that were sent to different players around the world that related to their gaming issues such as bugs, crashes, connectivity problems, NFT issues, and game-breaking discrepancies. I also monitored their assets via the Solana blockchain to ensure that they're genuine and included in their database for every transaction within the game. In addition to being a Gaming Support Agent, I was an MTA Live Monitoring Officer at Sentry Transportation, New York City, which was responsible for monitoring 200+ trips along the five (5) boroughs of the city that are ridden by mostly senior citizens and/or passengers who are hospitalized and have their insurance, which was sponsored by the US Government. Not only do I monitor trips, but I also manage to do administrative support by doing data entry via Google Workspace and arranging calendar events within the company, including the executive department. With these aforementioned experiences, I bring value to the efficient workflow of the company, and my expertise in Virtual Assistance can spur operations daily with accuracy and professionalism, as well as my empathy towards other people with my interpersonal skills. I hope this overview can reach potential clients that I can work with in the future. Thank you.
Hexagon Studios (Honeyland), freelance
May 2024 to May 2025
1) Providing exceptional customer support for improving gaming satisfaction and enjoyment by addressing their concerns. 2) Assisted in troubleshooting technical issues, improving response time by 20-30%, and providing resolution to players efficiently and professionally. 3) Collaborated with the developers to relay user feedback, enhancing game features, and addressing Honeyland's in-game issues (i.e., bugs, crashes, discrepancies) 4) Conducted back-end monitoring of players' database and checked their Non-fungible Tokens (NFTs) into the Solana blockchain. 5) Communicating with other players via Discord to provide insights about the game, including sharing events and announcements that entice them to join.
Sentry Transportation, freelance
May 2023 to Mar 2024
1) Assigning MTA (Metropolitan Transportation Authority) trips to the transportation provider assigned for the passenger 2) Liaison with multiple transportation providers to check availability for a specific trip via MS Teams and Slack 3) Rerouting multiple trip/s whenever the transportation provider requests urgently 4) Monitored 200+ trips with different statuses or canceled by the TP/driver/passenger's request