Operations Virtual Assistant | Customer Support | Virtual Assistant
Benguet, Baguio, Philippines
Hi! I’m Juliana Sinlao from the Philippines, a results-driven Virtual Assistant with 10 months of experience supporting 100+ clients daily in a fast-paced hospitality environment. I specialize in Customer Service, Operations Support, and Admin Tasks. In my previous role as Guest Service Associate, I handled bookings, payments, refunds, emails, phone calls, and concern resolution with 100% data accuracy. I’m experienced in using OASIS PMS, Siteminder, Booking.com, Agoda, Expedia, Google Workspace, and Microsoft 365. What sets me apart: - Strong communication skills and professional phone/email presence - Highly organized with excellent CRM and scheduling discipline - Fast learner who adapts quickly to new tools, SOPs, and processes - Reliable, detail-oriented, and motivated by performance targets - Can work independently with minimal supervision I’m looking for long-term remote opportunities where I can take ownership and contribute to a growing team. I have reliable internet, backup power, and a dedicated quiet home office. Let’s connect and see how I can support your business!
Fersal Hotel Group - Hotel Elizabeth Baguio, full_time
Apr 2025 to Aug 2026
GUEST SERVICE ASSOCIATE | Fersal Hotel Group - Hotel Elizabeth Baguio - Processed 100+ daily check-ins, check-outs, and bookings from Booking.com, Agoda, Expedia and Siteminder to OASIS PMS with 100% data accuracy - Handled 100+ daily guest inquiries via phone, email, and in-person, delivering 5-star service and resolving concerns within the same shift - Managed payments, invoicing, and guest data while maintaining detailed records - Coordinated with multiple departments to ensure smooth operations and high customer satisfaction - Used Google Workspace and Microsoft 365 for reports, emails, and documentation - Demonstrated strong CRM discipline, organization, and ability to work in a high-volume, fast-paced environment