Email Support Specialist-Zendesk/CSR VA
Davao del Sur
Dedicated and detail-oriented Customer Service Virtual Assistant with proven experience delivering exceptional client support in fast-paced, remote environments. Skilled in email and chat support, order processing, social media management, and executive assistance. Recognized for improving team efficiency, resolving customer concerns with empathy, and maintaining high satisfaction ratings. Adept at handling confidential data, managing multiple platforms, and supporting business operations across diverse industries.
Awesome CX (Happy Head Account-US), full_time
Jun 2023 to Apr 2024
* Provided excellent customer care by effectively responding to requests, assisting with patient appointments to their assigned dermatologist, product selection, and managing ordering functions. * Resolved customer complaints with empathy, contributing to increased customer loyalty and repeat business. * Consistently exceeded performance metrics, earning recognition as a top performer within the team.
Spidermetrix (Australia), contract
Apr 2022 to May 2023
* Maintained comprehensive databases of industry statistics and trends, serving as a vital reference for future projects.
Southdev Corp.-Home Depot, full_time
Jun 2017 to Jun 2020
* Spearheaded customer service, sales, marketing, showroom management, and sub-agent coordination, contributing to exceptional customer experiences, increased sales, streamlined operations, and improved overall business performance. *Managed the international movement of goods, ensuring on-time transit and delivery through exceptional logistical coordination, risk management, and operational efficiency, significantly contributing to seamless supply chain success and customer satisfaction. * Facilitated the selling of the owner's real estate properties.
Alorica (Lyft Mentors Account-US), full_time
Jun 2016 to Jun 2017
* Delivered prompt service, consistently prioritizing customer needs. * Investigated and resolved customer inquiries and complaints efficiently. * Promptly responded to inquiries and requests from prospective customers. * Maintained up-to-date knowledge of product and service changes.
DATEM Homes Inc., full_time
Jan 2014 to Jan 2015
* Maintained an impressive sales volume through strong leadership, diligently monitoring and coaching the sales force to successfully execute their targets. * Implemented strategic sales strategies to effectively promote and sell properties.
Prulife Uk, freelance
Jan 2013 to Jan 2014
* Empowered individuals by actively participating in their financial pursuits, guiding them to conceive and realize their financial goals with meticulous care and competence. * Increase company revenue by 10%.
Hyundai Southern Mindanao Inc., full_time
Jun 2003 to Jan 2004
* Increased the company's sales by 15% by expertly assisting potential clients in identifying appropriate vehicles for their lifestyle and providing after-sales support for any emerging difficulties.
Davao Medical School Foundation, Inc., full_time
Apr 2001 to May 2002
* Actively engaged in administrative activities, contributing to a more streamlined and effective workplace by reducing the workload of dental professors.