Reliable Virtual Assistant with Customer Service Experience
Biliran
Hello! I'm Faith, I am a detail- oriented virtual assistant who has a problem-solving, multitasking, and organizational skills. I am reliable, proactive, and committed to delivering accurate, efficient, and professional support to help businesses stay organized and productive.
Techmahindra, full_time
Feb 2024 to Dec 2024
As a Customer Service Representative in the logistics industry, I handled inbound and outbound customer inquiries, tracked shipments, conducted package tracers and investigations for delayed or missing packages, updated records, and coordinated with different departments to resolve issues efficiently. My achievements include consistently providing excellent customer support, maintaining accurate documentation, meeting performance targets, and contributing to timely issue resolution that improved customer satisfaction. I also become one of the top agent in my former work and company who gave me knowledge and help me improve step by step in this area.