Customer Service Representative—Chat Support Specialist
Cebu
Expert in customer service with skills of problem solving , multi tasking, CRM tools, team management and customer loyalty and retention. I’ve been a CSR for 4 yrs and 5 months. I’ve also been an SME and eventually became a Team lead for a short period of time. Due to personal reasons, I resigned from my first employer and took a break. Came back as a CSR again in retention and loyalty department.
Continuum Global Solutions, full_time
Jul 2022 to Sep 2025
-handling multiple customers in a live chat platform -upsell -handles different customer concerns such as billing, account management, tecnnical support, credits, sales and retention. -transferred to the highest escalation team which is loyalty team. -been awarded several times as best CSR, and kudos from customers.