VA | CSR | Medical Biller | Team Lead | HR & Admin | Data Analyst
Davao del Sur
Results-oriented professional with over 15 years of progressive experience spanning customer service, operations, real estate acquisitions, healthcare administration, data analysis, administrative support, and team leadership. Proven track record delivering excellence across diverse roles — from medical billing and insurance claims processing to real estate acquisition management, CRM pipeline oversight, appointment setting, and data-driven onboarding. Reliable, adaptable, and dedicated to accuracy and efficiency — with a career built on consistent performance, rapid learning, and leading by example.
RYZE Superfoods, full_time
Jun 2023 to Sep 2026
Responded to customer emails and chat messages with clear, professional, and empathetic written support. Processed orders, refunds, replacements, and account changes while adhering to company policies and procedures. Maintained accurate records and ensured timely follow-up on all customer inquiries.
Office Partners 360 Inc., full_time
May 2021 to May 2023
Partnered with HR and Operations to define data requirements and standardize onboarding reporting. Designed and maintained onboarding process documentation, checklists, and standard operating procedures. Improved reporting accuracy and streamlined workflows for new-hire tracking.
Midfield Properties, full_time
Oct 2019 to Apr 2021
Negotiated purchase agreements and transaction terms aligned with strategic and financial objectives. Managed end-to-end deal processes and maintained acquisition pipelines in CRM tools. Tracked deal status, priorities, and timelines to ensure timely execution and closure.
Sutherland Global Services, full_time
Aug 2018 to Sep 2019
Conducted outbound calls to assess interest in insurance products and explain coverage options. Performed eligibility checks and gathered information required for insurance quoting purposes. Transferred eligible and interested clients to field agents for in-person follow-up.
Awesome OS, full_time
May 2016 to Jul 2018
Monitored team performance metrics and adjusted plans to meet quality, scope, and timeline targets. Coached and mentored team members; delivered regular feedback and tailored development plans. Answered escalated chats and provided excellent customer satisfaction
Focusinc Group Corporation, full_time
Oct 2012 to Apr 2016
Reviewed patient charts to verify and update personal and insurance information in real time. Submitted accurate electronic and paper claims to Medicare, Medicaid, and commercial insurance payers. Ensured full compliance with payer requirements to maximize claim acceptance rates.
Pakfil Global Solutions, full_time
Jun 2011 to Sep 2012
Developed and executed integrated marketing campaigns. Managed recruitment marketing channels: job boards, social media, and career site content. Coordinated end-to-end recruitment processes with hiring managers for marketing and HR roles.
Callbox Inc., full_time
Apr 2010 to May 2011
Conducted high-volume outbound calls to qualify prospect interest and schedule sales appointments. Overcame common objections using proven rebuttals and consultative questioning techniques. Coordinated calendars with sales representatives to confirm mutually convenient appointment times.