CSR / Client Services Officer/ Service Desk Analyst
Pampanga
5.5 years as Customer Service Representative on a US telco account 4.5 years as Customer Service Representative and Quality Analyst on a UK Retail/ Online Catalogue 4 years working as a Client Services Officer/ Service Desk Analyst on an Australian account supporting clients in construction and mining sites Helping the clients in onboarding their employees, ensuring that their licenses and documents are validated accordingly, making sure they are safety and compliant before working on site
Damstra Technology Inc./ Ideagen Damstra, full_time
Sep 2021 to Nov 2025
Assisting clients in onboarding their employees. Making sure that their licences and documents are validated accordingly. Ensuring they are safety and compliant before working on site. Remotely troubleshoot site printers, turnstiles and kiosks. Generating reports for the clients
Express Gifts Philippines Inc., full_time
May 2016 to Oct 2020
Processing orders and payments of the customers via phone and email. Monitoring calls and emails of the agents as a QA
IQor Philippines Inc., full_time
Dec 2010 to Apr 2016
Anwering queries via phone regarding customers telephone services like activating phone, changing number, switching phones, making a payment, billing inquiry, internet services, etc. Assisting agents with their queries as a subject matter expert