Customer Service Representative
Kalinga
Dedicated, results-driven Customer Service Representative with over two years of experience in high-volume customer support environments. Proven track record in resolving complex inquiries, maintaining high satisfaction ratings, and delivering clear, empathetic communication across multiple channels.
Inspiro, full_time
Oct 2021 to Jun 2023
Financial & Credit Card Support. Assisting cardholders with balance inquiries, credit limit reviews, fee waivers, payment processing, balance transfers, and disputing billing errors. Customer Relationship & Retention. Educating clients on rewards points, travel benefits, and cash-back offers to increase account satisfaction and retention. Data Collection & Verification. Experienced field enumerator skilled in gathering, digitizing, and verifying large volumes of sensitive demographic data under strict confidentiality standards. De-escalation & Identity Protection. Adept at verifying caller identities per compliance guidelines and resolving challenging customer issues with empathy and patience.
Philippine Statistic Authority, contract
Aug 2020 to Jan 2021
Field Interviews: Conducting face-to-face or phone interviews using structured survey questionnaires. Data Collection & Entry: Gathering accurate demographic, socioeconomic, or specialized survey data and entering it into digital devices or physical forms. Public Engagement: Explaining survey goals clearly, building trust with diverse respondents, and encouraging active participation. Data Verification: Checking completed forms for completeness, logical consistency, and strict accuracy before submission. Confidentiality: Managing sensitive personal data in full compliance with privacy laws and agency standards.
Saint Mariam Thresia School Inc., contract
May 2017 to Apr 2019
Curriculum Delivery: Plan, prepare, and deliver engaging lesson plans across core elementary subjects tailored to diverse learning styles and abilities. Classroom Management: Establish positive behavior strategies and a structured classroom environment that encourages student participation, safety, and mutual respect. Student Assessment: Evaluate and track student academic progress through regular assessments, assignments, and observations to identify areas needing individual support. Parent Communication: Maintain open, regular communication with parents and guardians regarding student achievement, behavior, and developmental milestones. Resource Development: Integrate interactive teaching aids, educational technology, and hands-on activities to enhance learning outcomes and student engagement. Administrative Compliance: Complete accurate grade reports, attendance records, and educational documentation in line with school and regulatory standards.