Administrative Customer Service | Property Construction Support
Davao Oriental
I am a detail-oriented and dependable professional with experience in customer service, property management, and administrative support. I currently work as a Production Assistant, where I manage emails, coordinate building permits, arrange plumbing tests, request and organize engineering reports, and assist with daily project and administrative tasks. My background has strengthened my communication, organization, multitasking, problem-solving, and follow-up skills. I am comfortable working with customers, contractors, and internal teams while managing multiple priorities and time-sensitive tasks. I am adaptable, quick to learn new systems and processes, and committed to providing reliable and professional support. I am looking for opportunities where I can apply my administrative, customer service, and coordination skills while continuing to grow professionally.
GL Hunt Foundation Repair, full_time
May 2023 to Present
Shift starts at 8 AM - 4 PM CST (9 PM - 5 AM PH Time) 1. Manages both inbound and outbound calls to assist customers with appointment scheduling. 2. Speaking with customers to assist them with any questions and with setting appointments for new inspections 3. Listening to the customer's concerns, clarifying information to best serve them, and directing them in the best manner to assist them. 4. Processes building permits, pre- and post-plumbing tests, and final engineering reports
Poplar Homes, full_time
Sep 2021 to Oct 2022
1. Handles concerns, issues, and escalations during the tenancy. 2. Initiate contact with both renters and owners to get them prepared for their move-in and ensure they both have a smooth move-in experience. 3. Point of contact for the owners with the renters for any HOA violation committed by the renters. 4. Responsible for creating accounting, maintenance, dispatch, health and safety inspections, and adding, replacing, and removing tenant cases. 5. Responsible for educating owners and renters on the process of breaking a lease and its corresponding penalties and liabilities. 6. Coordinating with fielders and assigning tasks to them 7. Handles termination requests while on tenancy.
Flatworld Solutions Philippines, full_time
Mar 2020 to Sep 2021
1. Planning and selling hotel accommodations and other travel services. 2. Collects payments and pays applicable fees to clients. 3. Inform clients clearly about the terms, conditions, and cancellation policy for each reservation. 4. Provide an alternative for clients who experience cancellation of their reservation. 5. Communicates with vendors and suppliers via phone and email to provide services to clients