Sales, Finance & Admin Specialist | Former Educator & BPO Pro
Iloilo, Dumangas, Philippines
Results-driven professional with extensive experience in customer relationship management, sales, and client communication. Proven track record of working in fast-paced BPO environments (Capital One, HP) combined with a background in education and training. Excellent communicator, highly organized, and ready to help businesses manage customer support, data entry, and daily operations.
Concentrix Iloilo (Hewlett-Packard), full_time
Oct 2023 to Mar 2024
Handled customer interactions focused on product sales, troubleshooting inquiries, and matching customer needs with appropriate hardware and tech solutions. Developed strong persuasive communication, active listening, and target-driven performance skills in a fast-paced environment.
IQOR Iloilo (Capital One), full_time
Sep 2022 to Sep 2023
Managed sensitive financial and account-related customer service inquiries for a major international banking client. Demonstrated high attention to detail, adherence to strict data security and compliance policies, and the ability to de-escalate customer concerns while navigating complex database systems.
Inspiro Iloilo (FromyouFlowers), contract
Apr 2017 to May 2017
Provided front-line customer support and order processing assistance for a high-volume retail floral and gifting service, ensuring prompt issue resolution, customer satisfaction, and accurate order entry.